About This Policy

Your privacy is important to us. This policy explains how Wattle Powr collects, uses, stores, and discloses your personal information and how you can contact us if you have any questions or concerns.

1. Introduction

Wattle Powr is a registered business and an operating division of UPowr Pty Ltd (ABN 39 627 040 386).

Wattle Powr provides managed services, including the design, sale, installation, maintenance, and customer support for renewable energy and electrification products and services.

By engaging with Wattle Powr, you consent to our collection and use of your personal information in accordance with this Privacy Policy and applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy also applies to job applicants who submit resumes, reference checks, or other personal data as part of a recruitment process. Employee records of current and former employees are managed separately under our internal HR policies and are currently exempt under the Privacy Act 1988 (Cth).

2. What Information Do We Collect?

Wattle Powr collects personal information necessary for providing renewable energy retail, installation, and supporting services. This may include:

2.1 Customer Information

• Name, address, email, phone number

• Energy usage and ongoing system generation data

• Installation and service request history

• Payment details (processed securely by third-party payment providers)

2.2 Service & Technical Data

• Metering device identifiers

• Site assessment details, including photos and property specifications

• Equipment installation records and warranty details, including for relevant equipment previously installed on the premises

• Communications with sales, customer support, and installation partners

2.3 Behavioural & Digital Information

• Interactions with our website and app

• IP addresses, device identifiers, and browsing history

2.4 Prospective Employees

• Name, contact details, and job application materials (e.g., resumes, cover letters, references)

• Background check information, where applicable

• Communications regarding job applications

2.5 Vendors & Service Providers

• Business contact information (name, email, phone number, company details)

• Payment and invoicing details

• Any personal data processed on behalf of Wattle Powr as part of contractual obligations

2.6 Call Recordings

We may monitor and record calls made to Wattle Powr or our installation partners for quality assurance and training purposes. These recordings help us improve our services and ensure we provide the best possible support to customers.

Example: Once you have accepted a quote from us, we schedule installation with our service providers. To maintain your privacy, we don’t share your mobile number directly with installers; instead, they use the Wattle Powr app to call or message you. Calls made through the app may be recorded to help us monitor service quality. If you do not wish to have your call recorded, you can let us know, and we will share your mobile number directly with the installer instead.

3. How Do We Collect Your Information?

We collect your personal information:

• Directly from you when you sign up for services, request a quote, or communicate with us

• From third parties, such as energy retailers, subcontractors, or finance providers

• Automatically through interactions with our website

4. How Do We Use Your Information?

We use your information to:

• Provide and manage solar and renewable energy services

• Schedule installations and coordinate with subcontractors

• Process payments and administer warranties

• Improve our products, services, and customer experience

• Comply with legal and regulatory obligations

• Prevent fraud and maintain security

• Send you marketing and promotional messages and other information that may be of interest to you, including information sent by or on behalf of our business partners

• Administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners

• Comply with our legal obligations, resolve any disputes, and enforce agreements with third parties

• Consider your employment application

We may also disclose your personal information to a trusted third party who holds other information about you. This third party may combine that information to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience, and enhance the products and services you receive.

Note: Opting out of marketing communications does not affect service-related or transactional communications (such as billing or installation notices).

Do We Use Your Personal Information for Direct Marketing?

Yes. We and/or our selected business partners may send you direct marketing communications and information about our services and products. This may take the form of emails, SMS, mail, or other forms of communication, in accordance with the Spam Act and the Privacy Act.

You may opt out of receiving marketing materials at any time by contacting us using the details below or by using the opt-out facilities provided (e.g., an unsubscribe link).

5. Who Do We Share Your Information With?

We may share your information with:

• Authorised subcontractors and installation partners to complete services

• Energy retailers, Virtual Power Plant services, or finance providers if applicable to your service agreements

• Accredited data recipients under the Consumer Data Right (CDR), where you have authorised us to share your data

• Marketing agencies and service providers who help us communicate with you about our products and services

• Government agencies and regulators, where legally required

• Secure cloud storage and IT service providers (e.g., AWS, Google Cloud)

• Our employees and related bodies corporate

• Third-party suppliers and service providers (including providers for the operation of our websites or our business, or in connection with providing our products and services to you)

• Professional advisers, dealers, and agents

• Payment systems operators (e.g., merchants receiving card payments)

• Our existing or potential agents, business partners, or partners

• Anyone to whom our assets or businesses (or any part of them) are transferred

• Specific third parties authorised by you

• Other persons, including government agencies, regulatory bodies, and law enforcement agencies, as required or permitted by law

6. Data Security & Retention

We take reasonable steps to protect your information using encryption, access controls, and secure storage systems. Customer data is retained only as long as necessary to:

• Fulfil contractual obligations (e.g., warranties, service records)

• Meet regulatory retention requirements

• Maintain service history for customer support

7. Using Our Website and Cookies

We may collect personal information when you use and access our website.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit, and your IP address.

We may also use cookies or similar tracking technologies to track your website usage and remember your preferences. Cookies are small files that store information on your device and allow us to recognise you across different websites, services, devices, and sessions.

You can disable cookies through your internet browser, but our websites may not function properly if you do so.

Where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way we handle all other personal information described in this Privacy Policy.

8. Security

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes a combination of physical, administrative, personnel, and technical measures, such as auditing and monitoring access to personal information.

However, we cannot guarantee the security of your personal information.

9. Links to Other Websites

Our website may contain links to websites operated by third parties. These links are provided for your convenience and may not remain current. Unless expressly stated otherwise, we are not responsible for the privacy practices or content of those linked websites and have no control over them.

The privacy policies that apply to those websites may differ from ours, and we encourage you to read them before using those websites.

10. Accessing or Correcting Your Personal Information

You can access the personal information we hold about you by contacting us using the details in Section 16. Sometimes, we may not be able to provide you with access to all of your personal information, and we will tell you why if this is the case.

We may also need to verify your identity when you request access.

If you believe any personal information we hold about you is inaccurate, please contact us, and we will take reasonable steps to correct it.

11. Sensitive and Health Information

We may collect sensitive information (including health information) to determine whether it is safe for us to de-energise power at your premises. We will only do so where necessary, with your consent or where required by law, and we will delete this information as soon as we no longer need it.

12. Disclosure of Personal Information Outside Australia

We may disclose personal information outside of Australia to third-party suppliers and cloud providers.

When you provide your personal information to us, you consent to the disclosure of your information outside Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law. However, we will take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.

13. Customer Rights & Opt-Outs

You have the right to:

• Access and correct your personal information

• Request deletion of data no longer required

• Opt out of marketing communications

• Request a human review of automated decisions affecting you

• Object to certain types of automated processing, including profiling

To exercise these rights, contact us at privacy@wattlepowr.com.au.

14. AI & Automated Decision-Making

We may use AI to improve customer experience, such as service recommendations. However, AI-driven decisions will not be made without human oversight where they impact pricing, eligibility, or contractual agreements.

15. Updates to This Policy

We may update this policy from time to time. Any significant changes will be communicated via our website.

16. Contact Us

If you have questions about this Privacy Policy or would like to make a request or complaint, please contact our Privacy Officer:

Email:
📧 privacy@wattlepowr.com.au

Phone:
📞 02 8310 4395
9am–5pm, Monday to Friday (Sydney time)

Mail:
Privacy Officer
Wattle Powr
Level 17, International Tower 3
300 Barangaroo Avenue
Sydney NSW 2000

17. Making a Privacy Complaint

If you have a concern or complaint about how we have handled your personal information (including any credit information), please let us know and we’ll do our best to resolve it quickly and fairly.

How Can You Make a Complaint?

To make a complaint, you can contact us using any of the contact methods above. Please include as much detail as possible about your concern.

We will acknowledge your complaint within 5 business days and aim to investigate and respond within 30 days. If we need more time to respond, we will let you know and explain why.

What Else Can You Do?

If you are not satisfied with our response after you have been through our internal complaints process, you may contact the Office of the Australian Information Commissioner (OAIC):

OAIC Contact Details:

• Online: www.oaic.gov.au

• Phone: 1300 363 992

• Email: enquiries@oaic.gov.au

• Mail:
  GPO Box 5218
  Sydney NSW 2001

The OAIC is the independent regulator responsible for privacy and information rights in Australia.